Recession and implication for the business has only emphasized a key role of IT in the organization. The following podcast is a recommendation for leadership in the time of economic slump. It is covering the subject of challenges the business is facing and it is trying to answer the question whether Service Management is IT discipline or has already transformed to business. The podcast is practical advice on how to weather the storm.

https://www-03.ibm.com/services/continuity/resilience.nsf/pages/virtual-summit/$file/Hot+Topics+Service+Mgmt+in+Uncertain+Economy_Mon+rm318.MP3

See also the presentation:

https://www-03.ibm.com/services/continuity/resilience.nsf/pages/virtual-summit/$file/Service+Management+in+an+Uncertain+Economy.PDF