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Top 10 types of resistance to ITIL improvement initiatives |
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Written by itm
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Monday, 22 March 2010 08:13 |
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......The LATEST RESULTS......includes Linked in discussions........01-Jan-2010..............250 respondents......................... As IT becomes increasingly important to business operations more and more IT organizations are turning to ITIL and such ITSM frameworks to bring IT under control and provide services that deliver business value. ITIL V3 sums up perfectly what we in IT need to deliver "Value to customers in terms of outcomes they want to achieve without the ownership of specific costs and risks." |
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Last Updated on Monday, 22 March 2010 12:37 |
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ABC of ICT....THE critical success and fail factor! |
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Written by mike
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Wednesday, 17 February 2010 15:51 |
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ABC of ICT stands for the Attitude, Behaviour and Culture within ICT organizations. ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage to your ITSM initiative, or more importantly to your business. As an IT manager you are faced with a continuing need to bring IT under control. Deliver value to the business and manage risks to business operations caused by IT. Many IT managers are struggling to bring IT under control, despite all the frameworks and books of best practice advice and guidance. Why is this? What can you do to ensure YOUR IT Service Management (ITSM) improvement initiatives pay off? |
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Last Updated on Friday, 19 February 2010 07:48 |
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How Will the ISO/IEC 19770-2 Standard for Software Tagging Influence Your Organization's Decisions? |
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Written by Cekir
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Friday, 29 January 2010 10:59 |
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On November 15, 2009, the ISO/IEC 19770-2 standard was finally published. It is available to the public, and now it is time to make final decisions as to how the passage of this standard will influence our organizations and how we should react to it. |
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Last Updated on Friday, 29 January 2010 12:27 |
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Why Do We Need Software Tags? |
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Written by itm
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Monday, 19 October 2009 06:47 |
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What is a Software Tag?
Although Asset Tags are commonly used, Software Tag (ST) is a relatively new term. Asset Tag is an identification code of a physical item. It is usually stored on a label and in an Asset Management system. Since Software is not a physical item it is more difficult to define what a Software Tag is. It is not possible to put a physical label on software. A solution to this problem had to be found. The most common usage of Asset Tags is detection and identification of tagged items. This activity becomes challenging when working with Software, as it is immaterial.
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Last Updated on Monday, 19 October 2009 07:40 |
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Written by Michal Dobrowolski
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Wednesday, 02 September 2009 00:57 |
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Software Asset Management plan has become very important aspect for the performance of most organizations. It is a matter of software compliance as well as comprehensive strategy of the organization. SAM plan is a big challenge and enables to take control over all applications, updates, licenses and costs. |
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Last Updated on Tuesday, 29 September 2009 06:45 |
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