1. ITIL is the objective, not what it should achieve.
(Links/Links)

       According  to Paul Wilkinson research "ITIL is the objective, not what it should achieve" is an often chosen global ABC worst practice.    The article linked below has only confirmed ...

2. Top 10 types of resistance to ITIL improvement initiatives
(Articles/Articles)

...  top types of resistance. We used the ABC of ICT card set and asked the practitioners to choose the top 3 types of resistance they most often encounter.  We also started discussions on a number of ...

3. How to implement the new procedures so there are clear effects on the daily operations?
(Links/Links)

... reluctant to any new procedures, especially those prepared by the team of consultants designing process flows without any our involvement.  One of the ABC of ICT card illustrates such a situation. Have ...

4. ABC of ICT....THE critical success and fail factor!
(Articles/Articles)

  ABC of ICT stands for the Attitude, Behaviour and Culture within ICT organizations. ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage to ...

5. CEO and CIO taking some marriage guidance advice
(News/Latest)

  As some of you may know the ABC of ICT cards illustrates the fail factors of the most ITSM improvement programs. The first card we present is the one showing lack of communication between CEOs ...

6. Top 10 types of resistance to ITIL improvement initiatives
(Links/Links)

  This is a link to article which identifies the overall Top 10 types of resistance chosen by the group of surveyed 250 ITIL practitioners. Basing on the  ABC of ICT card set, practitioners were ...

7. IT and business alignment
(Links/Links)

  The latest Forrester report has revealed that only 15% of IT Managers declared they are align with business.  Paul Wilkinson, co-author and developer of the ABC of ICT products and publications ...