1. Top 10 types of resistance to ITIL improvement initiatives
(Articles/Articles)

... more and more IT organizations are turning to ITIL and such ITSM frameworks to bring IT under control and provide services that deliver business value. ITIL V3  sums up perfectly what we in IT need ...

2. ITSM Industry Survey Reveals Top 5 IT Trends for 2010
(News/Latest)

  Consulting-Portal has recently published its 5th Annual ITSM survey. More than 180 companies from  medium-size to Fortune 500 corporations responded to the survey. 35 questions covered the following ...

3. How to implement the new procedures so there are clear effects on the daily operations?
(Links/Links)

  As we all know the people do not like changes at their workplace, unless it is the change of their salary (increase) or promotion. We just do not like to change our behavior. This is why we are ...

4. ABC of ICT....THE critical success and fail factor!
(Articles/Articles)

... your ITSM initiative, or more importantly to your business.    As an IT manager you are faced with a continuing need to bring IT under control. Deliver value to the business and manage risks to ...

5. CEO and CIO taking some marriage guidance advice
(News/Latest)

  As some of you may know the ABC of ICT cards illustrates the fail factors of the most ITSM improvement programs. The first card we present is the one showing lack of communication between CEOs ...

6. SKMS - Knowledge Management
(Links/Links)

SKMS - Knowledge Management - ITSM Academy Webinar View more documents from lschwartz925.  ...

7. ITSM in a time of economic slump
(Podcasts/Podcasts)

  Recession and implication for the business has only emphasized a key role of IT in the organization. The following podcast is a recommendation for leadership in the time of economic slump. It is ...

8. IT and business alignment
(Links/Links)

... and required improvements.   If you would like to find out what are the results of the session, we recommend reading the article. Here is the link: http://www.itsmportal.com/columns/why-don%E2%80%99t-we-ask-users ...

9. Sharon Taylor steps down
(News/Latest)

  itSMF International has just anounced that  Sharon Taylor, the Chief Architect of ITIL V3, had resigned from the chair function of the organization. You can read official itSMF International statement ...

10. Interview with Rob England, aka, The IT Skeptic
(Podcasts/Podcasts)

  Interview with Rob England, aka, The IT Skeptic. The podcast is from 07/14/09. http://www.redmonk.com/cote/2009/07/14/it-management-cloud-podcast-47-itil-cmdb-and-itsm-with-the-it-skeptic-rob-england/ ...

11. Point of collaboration between ITSM & ITAM
(News/News)

  Have you ever been thinking about point of collaboration between ITSM & ITAM? Below you can download the presentation showing where ITAM is in ITIL and the document which is the proposition ...

12. Social Media for ITSM? Beginning of culture change?
(Links/Links)

Could Social Media & ITSM have something in common? Yes. Even more, the implication of Social Media to IT Service Management is becoming a must. Below there are 2 articles about this new phenomenon: ...

13. ITIL V3 Guide to Software Asset Management
(News/News)

... in buying the book are encouraged to visit ITSMF bookshop at: http://www.itsmf.co.uk/Shop/itSMF_Bookshop.aspx    ...

14. ITIL Qualifications Scheme Survey
(News/News)

... the views of all major stakeholders, the ITIL® Qualifications Board, led by OGC, commissioned itSMF International to create a questionnaire to gauge the level of relative interest in the two schemes.  ...

15. ITSM expert blogs
(News/News)

  Jenny Dugmore, chair of the ISO group, WG25, that is responsible for the development of the 20000 series, and Shirley Lacy , co-author of the Service Transition core volume of ITIL® V3 have decided to ...