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1. ITIL v3 Service Strategy Goals and Objectives (Links/Links) 2. ITIL v3 The Service Lifecycle Model (Links/Links) 3. The Concept of a Process and its Characteristics (Links/Links) 4. Functions and Processes (Links/Links) 5. The Concept of Service Management - free ITIL v3 training (Links/Links) 6. A Concept of the Service - free ITIL v3 training (Links/Links) 7. Free ITIL v3 foundation training (Links/Links) ... If you would like to find all Marco's presented movies, follow the tag called "free ITIL v3 training". ...