1. ITIL is the objective, not what it should achieve.
(Links/Links)

       According  to Paul Wilkinson research "ITIL is the objective, not what it should achieve" is an often chosen global ABC worst practice.    The article linked below has only confirmed ...

2. Top 10 types of resistance to ITIL improvement initiatives
(Articles/Articles)

... more and more IT organizations are turning to ITIL and such ITSM frameworks to bring IT under control and provide services that deliver business value. ITIL V3  sums up perfectly what we in IT need ...

3. How to implement the new procedures so there are clear effects on the daily operations?
(Links/Links)

  As we all know the people do not like changes at their workplace, unless it is the change of their salary (increase) or promotion. We just do not like to change our behavior. This is why we are ...

4. CMDB for knowledge management
(Blog/IT Management)

... the radar graph is created that shows where the organization is and what is to be improved. Another offering, that is still under development is an access to external frameworks and standards like ITIL ...

5. ABC of ICT....THE critical success and fail factor!
(Articles/Articles)

... heads in recognition and said “that is what we do in our organization!...’. Ten years later we gave the exact same presentation and received exactly the same response. In the meantime we have had ITIL ...

6. ITIL v3 Service Strategy Goals and Objectives
(Links/Links)

7. IAITAM Delivers ITAM 360™ - First Interactive IT Asset Management Knowledge Base
(News/Latest)

... Integration. ITAM 360 easily integrates and shows how models such as the Information Technology Infrastructure Library® (ITIL®) and standards such as the ISO/IEC for software asset management are helping ...

8. CEO and CIO taking some marriage guidance advice
(News/Latest)

  As some of you may know the ABC of ICT cards illustrates the fail factors of the most ITSM improvement programs. The first card we present is the one showing lack of communication between CEOs ...

9. Top 10 types of resistance to ITIL improvement initiatives
(Links/Links)

  This is a link to article which identifies the overall Top 10 types of resistance chosen by the group of surveyed 250 ITIL practitioners. Basing on the  ABC of ICT card set, practitioners were ...

10. Watch best-management-practice.tv
(Links/Links)

  Have a look at Best Management Practice eMedia Area. There are a lot of interesting workshops, seminars, vodcast, podcasts and online debates. It is all for free. Best Management Practice Website ...

11. IT and business alignment
(Links/Links)

  The latest Forrester report has revealed that only 15% of IT Managers declared they are align with business.  Paul Wilkinson, co-author and developer of the ABC of ICT products and publications ...

12. ITIL v3 The Service Lifecycle Model
(Links/Links)

13. The IT Skeptic presents on Owning ITIL
(Podcasts/Podcasts)

  To answer the question what to expect from ITIL listen to the presentation which was given on 25th June 2009 to  New Zealand Computer Society.   http://www.itskeptic.org/audio/download/1542/nzcs-2009-06-25-56466.mp3 ...

14. ITIL game
(Links/Links)

  Would you like to find out how to improve IT services while playing game? If you haven't done it yet, you must play IBM learning game which might help you to build on your ITIL skills. While playing ...

15. How To Successfully Implement ITIL Processes
(Podcasts/Podcasts)

  This is the two part podcast series from 2008 covering the topic how to successfully implement ITIL processes. Part 1 http://itservicetoday.blogs.com/itservicepodcasts/files/planning_for_successful_process_introduction_part_one.mp3 ...

16. Sharon Taylor steps down
(News/Latest)

  itSMF International has just anounced that  Sharon Taylor, the Chief Architect of ITIL V3, had resigned from the chair function of the organization. You can read official itSMF International statement ...

17. Interview with Rob England, aka, The IT Skeptic
(Podcasts/Podcasts)

  Interview with Rob England, aka, The IT Skeptic. The podcast is from 07/14/09. http://www.redmonk.com/cote/2009/07/14/it-management-cloud-podcast-47-itil-cmdb-and-itsm-with-the-it-skeptic-rob-england/ ...

18. ITIL podcast series
(Podcasts/Podcasts)

  Choose one of the ITIL podcast and download it for your mp3 player or phone. http://searchcio.techtarget.com/generic/0,295582,sid182_gci1316031,00.html  ...

19. Getting Control of IT with ITIL
(Podcasts/Podcasts)

  This is a podcast from 5/13/2009 about The challenge of getting control of IT with ITIL.   http://www.podfeed.net/episode/CS+Techcast+74+The+Challenge+of+Getting+Control+of+IT+with+ITIL/1810912# ...

20. ITIL V3 update - make your contribution!
(News/Latest)

  The Stationery Office (TSO), the actual publishers of ITIL volumes, is beginning the update to Version 3 basing on the experience and expertise of the ITIL community. There are no plans for Version ...