1. Top 10 types of resistance to ITIL improvement initiatives
(Articles/Articles)

...  Throwing (ITIL) solutions over the wall and HOPING that people will follow them Despite the more than 15 years of ITIL, the training and certification offerings and the annual itSMF conferences ...

2. ABC of ICT....THE critical success and fail factor!
(Articles/Articles)

...  A number of members of the itSMF USA board participated in a small Train-The-Trainer session to learn how to use the ABC card set and to determine if ABC of ICT had any Value for itSMF members. Their ...

3. Sharon Taylor steps down
(News/Latest)

  itSMF International has just anounced that  Sharon Taylor, the Chief Architect of ITIL V3, had resigned from the chair function of the organization. You can read official itSMF International statement ...

4. ITIL V3 Guide to Software Asset Management
(News/News)

... in buying the book are encouraged to visit ITSMF bookshop at: http://www.itsmf.co.uk/Shop/itSMF_Bookshop.aspx    ...

5. ITIL Qualifications Scheme Survey
(News/News)

... the views of all major stakeholders, the ITIL® Qualifications Board, led by OGC, commissioned itSMF International to create a questionnaire to gauge the level of relative interest in the two schemes.  ...